If you are unable to login to the HLM Forms app first check your internet connection, you will need an initial internet connection to login to your HLM Dashboard. If this does not work ask your network administrator to reset the password or create a new account.
This can be caused by a variety of reasons. These are some common solutions:
Check your devices storage – If your device does not have enough storage app functionality may become limited or unstable, please assure you have at least 3 GB storage.
Delete older forms – We recommend only having 20 forms saved on 1 device. Having more may take to much storage and may not save.
Create a new temporary account – Depending on how many devices you have linked to your account may affect the saving on one of the devices, we recommend if this is the case to create a new account using a secondary email.
The app may be crashing for a variety of reasons. Email firstname.lastname@example.org with a subject “HLM Forms Bug”, please provide details of the steps you took to get the app to crash if possible with screenshots, this will allow us too quicker replicate and solve the bug.
If this is affecting you to submit forms try the web version while we fix the issue by navigating to HLM Website on the dashboard.